Consumer protection in the digital world

Consumer rights in online commerce and digital services. Topics include information duties, contract terms, subscriptions and complaint handling.

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Who it is for

Lawyers, digital service and customer-facing teams.

Learning objectives

  • Understand consumer information, distance contracts and complaints procedures
  • Recognise misleading commercial practices and manipulation of consumer choice online

Practical work

Case discussion, exercises and applying the learning to a professional task. Examples and depth are tailored to participants’ needs.

Format and terms

A masterclass, workshop or team programme, subject to discussion. Dates, duration, trainer and fees are agreed in advance.

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